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Real-time Customer Satisfaction Application

The real-time customer satisfaction application allows owners to know how satisfied their customers are after patronizing their outlets.

Traditional paper-and-pen feedback form is no longer at this age due to the time consuming result collation process. The fact that the collation of results is normally done days or weeks after the feedback is provided also mean that you may have lost many customers due to the unsatisfactory services provided by your staff.

Having a real time application, you can maintain a high standard of service by taking immediate action on any undue services. The use of digital format also makes more interactive and that is something that can garner more responses.  Unlike the traditional written format, it is more private as staff will not be able to see feedback. This will encourage customers to be more open and honest with their opinion. Best of all, it is definitely more environmentally friendly.